[{"data":1,"prerenderedAt":1013},["ShallowReactive",2],{"navigation":3,"\u002Fbilling\u002Flimits-and-usage":395,"\u002Fbilling\u002Flimits-and-usage-surround":1008},[4,23,53,78,107,142,166,202,238,277,306,361],{"title":5,"path":6,"stem":7,"children":8,"icon":22},"Getting Started","\u002Fgetting-started","1.getting-started\u002F1.index",[9,12,17],{"title":10,"path":6,"stem":7,"icon":11},"Introduction","i-lucide-house",{"title":13,"path":14,"stem":15,"icon":16},"Usage","\u002Fgetting-started\u002Fusage","1.getting-started\u002F3.usage","i-lucide-sliders",{"title":18,"path":19,"stem":20,"icon":21},"Signing in on the mobile app","\u002Fgetting-started\u002Fmobile-app-sign-in","1.getting-started\u002F4.mobile-app-sign-in","i-lucide-smartphone",false,{"title":24,"icon":22,"path":25,"stem":26,"children":27,"page":22},"Billing & Plans","\u002Fbilling","10.billing",[28,33,38,43,48],{"title":29,"path":30,"stem":31,"icon":32},"Plans","\u002Fbilling\u002Fplans","10.billing\u002F1.plans","i-lucide-credit-card",{"title":34,"path":35,"stem":36,"icon":37},"Limits & Usage","\u002Fbilling\u002Flimits-and-usage","10.billing\u002F2.limits-and-usage","i-lucide-gauge",{"title":39,"path":40,"stem":41,"icon":42},"Managing Your Subscription","\u002Fbilling\u002Fmanaging-your-subscription","10.billing\u002F3.managing-your-subscription","i-lucide-receipt",{"title":44,"path":45,"stem":46,"icon":47},"Add-ons","\u002Fbilling\u002Fadd-ons","10.billing\u002F4.add-ons","i-lucide-puzzle",{"title":49,"path":50,"stem":51,"icon":52},"Integrations","\u002Fbilling\u002Fintegrations","10.billing\u002F5.integrations","i-lucide-plug",{"title":54,"icon":22,"path":55,"stem":56,"children":57,"page":22},"Settings","\u002Fsettings","11.settings",[58,62,66,70,74],{"title":59,"path":60,"stem":61},"General","\u002Fsettings\u002Fgeneral","11.settings\u002F1.general",{"title":63,"path":64,"stem":65},"Leave Types","\u002Fsettings\u002Fleavetype","11.settings\u002F2.leaveType",{"title":67,"path":68,"stem":69},"Carry Forward","\u002Fsettings\u002Fcarryforward","11.settings\u002F3.carryForward",{"title":71,"path":72,"stem":73},"Department Management","\u002Fsettings\u002Fdepartments","11.settings\u002F4.departments",{"title":75,"path":76,"stem":77},"Public Holidays","\u002Fsettings\u002Fpublicholiday","11.settings\u002F5.publicholiday",{"title":79,"path":80,"stem":81,"children":82,"page":22},"Mcp","\u002Fmcp","12.mcp",[83,88,92,97,102],{"title":84,"path":85,"stem":86,"icon":87},"Overview","\u002Fmcp\u002Foverview","12.mcp\u002F1.overview","i-lucide-bot",{"title":89,"path":90,"stem":91,"icon":52},"Connecting","\u002Fmcp\u002Fconnecting","12.mcp\u002F2.connecting",{"title":93,"path":94,"stem":95,"icon":96},"Tools Reference","\u002Fmcp\u002Ftools","12.mcp\u002F3.tools","i-lucide-wrench",{"title":98,"path":99,"stem":100,"icon":101},"Security","\u002Fmcp\u002Fsecurity","12.mcp\u002F4.security","i-lucide-shield",{"title":103,"path":104,"stem":105,"icon":106},"Integrating Your Own MCP Client","\u002Fmcp\u002Fcustom-client","12.mcp\u002F5.custom-client","i-lucide-code",{"title":108,"icon":22,"path":109,"stem":110,"children":111,"page":22},"Leave Management","\u002Fleave-management","2.leave-management",[112,117,122,127,132,137],{"title":113,"path":114,"stem":115,"icon":116},"Leave Management Overview","\u002Fleave-management\u002Foverview","2.leave-management\u002F1.overview","i-lucide-palmtree",{"title":118,"path":119,"stem":120,"icon":121},"Requesting Leave","\u002Fleave-management\u002Frequesting-leave","2.leave-management\u002F2.requesting-leave","i-lucide-calendar-plus",{"title":123,"path":124,"stem":125,"icon":126},"Leave Balances","\u002Fleave-management\u002Fleave-balances","2.leave-management\u002F3.leave-balances","i-lucide-wallet",{"title":128,"path":129,"stem":130,"icon":131},"Group Booking","\u002Fleave-management\u002Fgroup-booking","2.leave-management\u002F4.group-booking","i-lucide-users",{"title":133,"path":134,"stem":135,"icon":136},"Editing and Cancelling Leave","\u002Fleave-management\u002Fediting-and-cancelling","2.leave-management\u002F5.editing-and-cancelling","i-lucide-pencil",{"title":138,"path":139,"stem":140,"icon":141},"Leave Troubleshooting","\u002Fleave-management\u002Ftroubleshooting","2.leave-management\u002F6.troubleshooting","i-lucide-life-buoy",{"title":143,"icon":22,"path":144,"stem":145,"children":146,"page":22},"Approvals","\u002Fapprovals","3.approvals",[147,152,157,161],{"title":148,"path":149,"stem":150,"icon":151},"Approvals Overview","\u002Fapprovals\u002Foverview","3.approvals\u002F1.overview","i-lucide-check-check",{"title":153,"path":154,"stem":155,"icon":156},"Leave Approvals","\u002Fapprovals\u002Fleave-approvals","3.approvals\u002F2.leave-approvals","i-lucide-calendar-check",{"title":158,"path":159,"stem":160,"icon":42},"Expense Approvals","\u002Fapprovals\u002Fexpense-approvals","3.approvals\u002F3.expense-approvals",{"title":162,"path":163,"stem":164,"icon":165},"Time Approvals","\u002Fapprovals\u002Ftime-approvals","3.approvals\u002F4.time-approvals","i-lucide-clock-9",{"title":167,"icon":22,"path":168,"stem":169,"children":170,"page":22},"Time tracking & monitoring","\u002Ftime-tracking","4.Time Tracking",[171,176,181,186,190,194,198],{"title":172,"path":173,"stem":174,"icon":175},"Clocking In & Location","\u002Ftime-tracking\u002Fclock-in-and-location","4.Time Tracking\u002F5.clock-in-and-location","i-lucide-map-pin",{"title":177,"path":178,"stem":179,"icon":180},"Overtime & Pay-Period Lockdown","\u002Ftime-tracking\u002Fovertime-and-lockdown","4.Time Tracking\u002F6.overtime-and-lockdown","i-lucide-lock",{"title":182,"path":183,"stem":184,"icon":185},"Geofencing","\u002Ftime-tracking\u002Fgeofencing","4.Time Tracking\u002F7.geofencing","i-lucide-map",{"title":187,"path":188,"stem":189},"Time & Projects","\u002Ftime-tracking\u002Ftimeandprojects","4.Time Tracking\u002FTime&Projects",{"title":191,"path":192,"stem":193},"Time Tracking","\u002Ftime-tracking\u002Ftime-tracking","4.Time Tracking\u002FTime-tracking",{"title":195,"path":196,"stem":197},"Timeboard","\u002Ftime-tracking\u002Ftimeboard","4.Time Tracking\u002FTimeBoard",{"title":199,"path":200,"stem":201},"Timesheets","\u002Ftime-tracking\u002Ftimesheets","4.Time Tracking\u002FTimesheets",{"title":203,"icon":22,"path":204,"stem":205,"children":206,"page":22},"Expenses","\u002Fexpenses","5.expenses",[207,211,215,219,223,228,233],{"title":208,"path":209,"stem":210},"Expense Claims","\u002Fexpenses\u002Foverview","5.expenses\u002F1.overview",{"title":212,"path":213,"stem":214},"Add & Manage Purchases","\u002Fexpenses\u002Fpurchases","5.expenses\u002F2.purchases",{"title":216,"path":217,"stem":218},"Travel & Mileage Entry","\u002Fexpenses\u002Ftravelentries","5.expenses\u002F3.travelentries",{"title":220,"path":221,"stem":222,"icon":32},"Company Card Expenses","\u002Fexpenses\u002Fcompany-cards","5.expenses\u002F4.company-cards",{"title":224,"path":225,"stem":226,"icon":227},"Per Diems","\u002Fexpenses\u002Fper-diems","5.expenses\u002F5.per-diems","i-lucide-utensils",{"title":229,"path":230,"stem":231,"icon":232},"Receipt Scanning","\u002Fexpenses\u002Freceipt-scanning","5.expenses\u002F6.receipt-scanning","i-lucide-scan-line",{"title":234,"path":235,"stem":236,"icon":237},"Statuses & Submission","\u002Fexpenses\u002Fstatuses-and-submission","5.expenses\u002F7.statuses-and-submission","i-lucide-git-pull-request-arrow",{"title":239,"icon":22,"path":240,"stem":241,"children":242,"page":22},"Documents & E-Signatures","\u002Fdocuments","6.documents",[243,247,252,257,262,267,272],{"title":84,"path":244,"stem":245,"icon":246},"\u002Fdocuments\u002Foverview","6.documents\u002F1.overview","i-lucide-folder-open",{"title":248,"path":249,"stem":250,"icon":251},"Uploading Documents","\u002Fdocuments\u002Fuploading","6.documents\u002F2.uploading","i-lucide-upload",{"title":253,"path":254,"stem":255,"icon":256},"E-Signatures","\u002Fdocuments\u002Fe-signatures","6.documents\u002F3.e-signatures","i-lucide-pen-tool",{"title":258,"path":259,"stem":260,"icon":261},"Audit Trail & Certificate","\u002Fdocuments\u002Faudit-trail","6.documents\u002F4.audit-trail","i-lucide-file-check",{"title":263,"path":264,"stem":265,"icon":266},"Templates & Bulk Send","\u002Fdocuments\u002Ftemplates-and-bulk-send","6.documents\u002F5.templates-and-bulk-send","i-lucide-layout-template",{"title":268,"path":269,"stem":270,"icon":271},"Onboarding","\u002Fdocuments\u002Fonboarding","6.documents\u002F6.onboarding","i-lucide-user-plus",{"title":273,"path":274,"stem":275,"icon":276},"Offboarding","\u002Fdocuments\u002Foffboarding","6.documents\u002F7.offboarding","i-lucide-user-minus",{"title":278,"icon":22,"path":279,"stem":280,"children":281,"page":22},"People & HR","\u002Fpeople","7.people",[282,286,291,296,301],{"title":283,"path":284,"stem":285,"icon":131},"Directory & Profiles","\u002Fpeople\u002Fdirectory-and-profiles","7.people\u002F1.directory-and-profiles",{"title":287,"path":288,"stem":289,"icon":290},"Managing Users","\u002Fpeople\u002Fmanaging-users","7.people\u002F2.managing-users","i-lucide-user-cog",{"title":292,"path":293,"stem":294,"icon":295},"HR Records","\u002Fpeople\u002Fhr-records","7.people\u002F3.hr-records","i-lucide-folder-archive",{"title":297,"path":298,"stem":299,"icon":300},"Performance","\u002Fpeople\u002Fperformance","7.people\u002F4.performance","i-lucide-target",{"title":302,"path":303,"stem":304,"icon":305},"Training","\u002Fpeople\u002Ftraining","7.people\u002F5.training","i-lucide-graduation-cap",{"title":307,"icon":22,"path":308,"stem":309,"children":310,"page":22},"Features","\u002Ffeatures","8.features",[311,315,319,324,329,333,337,341,345,349,353,357],{"title":312,"path":313,"stem":314},"Dashboard","\u002Ffeatures\u002Fdashboard","8.features\u002F1.dashboard",{"title":316,"path":317,"stem":318},"SMTP troubleshoot","\u002Ffeatures\u002Fsmtp-troubleshoot","8.features\u002F10.smtp-troubleshoot",{"title":320,"path":321,"stem":322,"icon":323},"Notifications","\u002Ffeatures\u002Fnotifications","8.features\u002F11.notifications","i-lucide-bell",{"title":325,"path":326,"stem":327,"icon":328},"Reports","\u002Ffeatures\u002Freports","8.features\u002F12.reports","i-lucide-bar-chart-3",{"title":330,"path":331,"stem":332},"Calendar & Leave Overview","\u002Ffeatures\u002Fcalendar","8.features\u002F2.calendar",{"title":334,"path":335,"stem":336},"Calendar Integration","\u002Ffeatures\u002Fcalendar-integration","8.features\u002F3.calendar-integration",{"title":338,"path":339,"stem":340},"Schedules","\u002Ffeatures\u002Fschedules","8.features\u002F4.schedules",{"title":342,"path":343,"stem":344},"Project Management","\u002Ffeatures\u002Fprojects","8.features\u002F5.projects",{"title":346,"path":347,"stem":348},"Expense Settings","\u002Ffeatures\u002Fexpense-settings","8.features\u002F6.expense-settings",{"title":350,"path":351,"stem":352},"Auth0 SSO Integration","\u002Ffeatures\u002Fauth0-integration","8.features\u002F7.auth0-integration",{"title":354,"path":355,"stem":356},"Password & Authentication Policy","\u002Ffeatures\u002Fpolicies","8.features\u002F8.policies",{"title":358,"path":359,"stem":360},"Email Configuration (SMTP)","\u002Ffeatures\u002Femail-configuration","8.features\u002F9.email-configuration",{"title":362,"icon":22,"path":363,"stem":364,"children":365,"page":22},"Security & Privacy","\u002Fsecurity","9.security",[366,371,376,380,385,390],{"title":367,"path":368,"stem":369,"icon":370},"Security Overview","\u002Fsecurity\u002Foverview","9.security\u002F1.overview","i-lucide-shield-check",{"title":372,"path":373,"stem":374,"icon":375},"Authentication","\u002Fsecurity\u002Fauthentication","9.security\u002F2.authentication","i-lucide-log-in",{"title":377,"path":378,"stem":379,"icon":21},"Two-Factor & Devices","\u002Fsecurity\u002Ftwo-factor-and-devices","9.security\u002F3.two-factor-and-devices",{"title":381,"path":382,"stem":383,"icon":384},"Audit & Monitoring","\u002Fsecurity\u002Faudit-and-monitoring","9.security\u002F4.audit-and-monitoring","i-lucide-scroll-text",{"title":386,"path":387,"stem":388,"icon":389},"Account Deletion & Privacy","\u002Fsecurity\u002Faccount-deletion-and-privacy","9.security\u002F5.account-deletion-and-privacy","i-lucide-user-x",{"title":391,"path":392,"stem":393,"icon":394},"Roles & Permissions","\u002Fsecurity\u002Froles-and-permissions","9.security\u002F6.roles-and-permissions","i-lucide-key-round",{"id":396,"title":34,"body":397,"description":1001,"extension":1002,"links":1003,"meta":1004,"navigation":1005,"path":35,"seo":1006,"stem":36,"__hash__":1007},"docs\u002F10.billing\u002F2.limits-and-usage.md",{"type":398,"value":399,"toc":986},"minimark",[400,404,408,413,421,424,454,461,489,493,511,519,529,533,536,647,652,679,688,693,718,730,734,746,825,832,836,851,859,866,870,965,969],[401,402,34],"h1",{"id":403},"limits-usage",[405,406,407],"p",{},"Every plan sets caps on how much you can create (users, documents, projects, expense claims, receipt scans, e-sign templates) and a set of features that are switched on or off. This page explains how those are enforced, how the counters are measured, when they reset, and exactly what you'll see when you hit a wall.",[409,410,412],"h2",{"id":411},"how-feature-gating-works","How feature gating works",[405,414,415,416,420],{},"Features are checked ",[417,418,419],"strong",{},"on the server",", every time you take a gated action. The UI may hide a button, but the real decision is made by the backend — so there's no way to bypass a gate from the app.",[405,422,423],{},"When the server decides whether a feature is available, it resolves in this order:",[425,426,427,434,448],"ol",{},[428,429,430,433],"li",{},[417,431,432],{},"Internal-team bypass"," — Anhourtec staff accounts have all features (used for support).",[428,435,436,439,440,443,444,447],{},[417,437,438],{},"Per-org feature override"," — Your organization's settings can ",[417,441,442],{},"force-enable"," or ",[417,445,446],{},"force-disable"," an individual feature regardless of plan. This is how a feature can be turned on for your org outside the normal plan, or held back even if your plan would include it.",[428,449,450,453],{},[417,451,452],{},"Plan-based"," — If no override applies, your current plan decides.",[405,455,456,457,460],{},"If a gated action is blocked, the server returns ",[417,458,459],{},"HTTP 403 \"Feature Unavailable\""," along with the feature that was required and the plan needed to unlock it.",[462,463,466],"callout",{"color":464,"icon":465},"blue","i-lucide-info",[405,467,468,471,472,475,476,480,481,484,485,488],{},[417,469,470],{},"Audit logs."," The audit-log route is gated on ",[417,473,474],{},"all methods"," — \"viewing the log ",[477,478,479],"em",{},"is"," the feature.\" But because every plan now includes audit logs, it's effectively open to everyone. Role gating still applies (audit logs are visible to ",[417,482,483],{},"EXECUTIVE","). See ",[486,487,381],"a",{"href":382},".",[409,490,492],{"id":491},"past-due-degradation","Past-due degradation",[405,494,495,496,443,499,502,503,506,507,510],{},"If your subscription becomes ",[417,497,498],{},"past_due",[417,500,501],{},"suspended"," (a failed renewal, an unpaid invoice), your organization is treated as the ",[417,504,505],{},"Free plan"," — for ",[417,508,509],{},"both"," limits and features — until payment is fixed.",[405,512,513,514,518],{},"That means paid-only features (calendar sync, reporting, SSO, QuickBooks, etc.) stop working, and your usage caps drop to Free-plan levels. Restoring a working payment method in the ",[486,515,517],{"href":516},"\u002Fbilling\u002Fmanaging-your-subscription#billing-portal","billing portal"," lifts the degradation automatically.",[462,520,523],{"color":521,"icon":522},"red","i-lucide-alert-triangle",[405,524,525,528],{},[417,526,527],{},"This is silent until you hit it."," A past-due org keeps running, but the first gated action or over-cap create after degradation will fail. If features suddenly disappear, check your billing status first.",[409,530,532],{"id":531},"counting-resets","Counting & resets",[405,534,535],{},"How a counter resets depends on your plan.",[537,538,539,558],"table",{},[540,541,542],"thead",{},[543,544,545,549,552,555],"tr",{},[546,547,548],"th",{},"Counter",[546,550,551],{},"Free",[546,553,554],{},"Pro \u002F Business",[546,556,557],{},"Enterprise",[559,560,561,581,596,611,623,635],"tbody",{},[543,562,563,567,573,578],{},[564,565,566],"td",{},"Documents",[564,568,569,572],{},[417,570,571],{},"Lifetime"," total",[564,574,575],{},[417,576,577],{},"Per billing period",[564,579,580],{},"Unlimited",[543,582,583,586,590,594],{},[564,584,585],{},"Projects",[564,587,588,572],{},[417,589,571],{},[564,591,592],{},[417,593,577],{},[564,595,580],{},[543,597,598,601,605,609],{},[564,599,600],{},"Expense claims",[564,602,603,572],{},[417,604,571],{},[564,606,607],{},[417,608,577],{},[564,610,580],{},[543,612,613,616,619,621],{},[564,614,615],{},"Receipt scans",[564,617,618],{},"Per calendar month",[564,620,577],{},[564,622,580],{},[543,624,625,628,631,633],{},[564,626,627],{},"Users (seats)",[564,629,630],{},"Always-on cap",[564,632,630],{},[564,634,580],{},[543,636,637,640,643,645],{},[564,638,639],{},"E-sign templates",[564,641,642],{},"n\u002Fa (0)",[564,644,630],{},[564,646,580],{},[405,648,649],{},[417,650,651],{},"When per-period counters reset:",[653,654,655,669],"ul",{},[428,656,657,660,661,664,665,668],{},[417,658,659],{},"Paid plans (Pro \u002F Business):"," counters reset on your organization's ",[417,662,663],{},"Stripe invoice anniversary"," — the day your billing period rolls over — ",[417,666,667],{},"not"," the 1st of the calendar month.",[428,670,671,674,675,678],{},[417,672,673],{},"Free \u002F no-subscription orgs:"," counters reset on the ",[417,676,677],{},"first of the calendar month",", in your organization's timezone.",[405,680,681,682,684,685,488],{},"The ",[417,683,13],{}," view in your billing settings shows the current count, the cap, and ",[417,686,687],{},"when each counter next resets",[689,690,692],"h3",{"id":691},"how-specific-things-are-counted","How specific things are counted",[462,694,696],{"color":695,"icon":465},"amber",[405,697,698,705,706,709,710,713,714,717],{},[417,699,700,701,704],{},"Documents count the file ",[477,702,703],{},"and"," each recipient."," A document counts as ",[417,707,708],{},"one"," for the file plus ",[417,711,712],{},"one for every recipient assignment",". A handbook shared with 10 people counts as ",[417,715,716],{},"11"," against your document quota. This is why the limit-reached message warns that \"each shared document and signing request counts toward your quota.\"",[462,719,720],{"color":695,"icon":465},[405,721,722,725,726,729],{},[417,723,724],{},"Receipt scans are billed per AI scan — saved or not."," Each AI receipt scan uses AI tokens, so it counts against your monthly receipt-scan limit ",[417,727,728],{},"whether or not you save the result",". Re-scanning the same receipt counts again.",[409,731,733],{"id":732},"limit-reached-errors","Limit-reached errors",[405,735,736,737,741,742,745],{},"When you hit a cap, the action is blocked and you'll see one of these messages (",[738,739,740],"code",{},"X"," = current count, ",[738,743,744],{},"Y"," = your cap; \"this month\" appears on per-period counters):",[537,747,748,758],{},[540,749,750],{},[543,751,752,755],{},[546,753,754],{},"Limit",[546,756,757],{},"Message",[559,759,760,770,779,788,797,806,815],{},[543,761,762,765],{},[564,763,764],{},"Users",[564,766,767],{},[738,768,769],{},"User limit reached (X\u002FY). Upgrade your plan to add more users.",[543,771,772,774],{},[564,773,566],{},[564,775,776],{},[738,777,778],{},"Document limit reached (X\u002FY[ this month]). Each shared document and signing request counts toward your quota…",[543,780,781,783],{},[564,782,585],{},[564,784,785],{},[738,786,787],{},"Project limit reached (X\u002FY[ this month])…",[543,789,790,792],{},[564,791,600],{},[564,793,794],{},[738,795,796],{},"Expense claim limit reached (X\u002FY[ this month])…",[543,798,799,801],{},[564,800,615],{},[564,802,803],{},[738,804,805],{},"Monthly receipt scan limit reached (X\u002FY). Each scan uses AI tokens whether saved or not…",[543,807,808,810],{},[564,809,639],{},[564,811,812],{},[738,813,814],{},"Template limit reached (X\u002FY)…",[543,816,817,820],{},[564,818,819],{},"Over seats (at login)",[564,821,822],{},[738,823,824],{},"Your organization has exceeded its user limit. Please contact your organization's executive to upgrade.",[405,826,827,828,488],{},"To clear a limit, either wait for the next reset (per-period counters), remove items to get back under the cap, or ",[486,829,831],{"href":830},"\u002Fbilling\u002Fmanaging-your-subscription#upgrade--downgrade","upgrade your plan",[409,833,835],{"id":834},"seat-enforcement","Seat enforcement",[405,837,838,839,842,843,846,847,850],{},"If the number of ",[417,840,841],{},"active users"," exceeds your plan's user limit, the org doesn't lock everyone out — instead, only the ",[417,844,845],{},"oldest N users by join date"," keep access, where N is your seat limit. Everyone beyond that is ",[417,848,849],{},"blocked at login"," with the over-seats message above.",[462,852,853],{"color":464,"icon":465},[405,854,855,858],{},[417,856,857],{},"EXECUTIVE users are always exempt"," from seat blocking — an executive can always log in to fix billing.",[405,860,861,862,865],{},"This matters most on ",[417,863,864],{},"downgrade",": dropping from Business (30 seats) to Pro (10 seats) with 15 active users means the 10 oldest keep their seats and the remaining 5 (non-executives) lose login until you upgrade again or deactivate users.",[409,867,869],{"id":868},"troubleshooting","Troubleshooting",[537,871,872,885],{},[540,873,874],{},[543,875,876,879,882],{},[546,877,878],{},"Symptom",[546,880,881],{},"Cause",[546,883,884],{},"Fix",[559,886,887,903,921,932,943,954],{},[543,888,889,894,897],{},[564,890,891],{},[417,892,893],{},"\"Feature Unavailable\" (403)",[564,895,896],{},"The feature isn't in your plan, or it was force-disabled for your org via a per-org override",[564,898,899,902],{},[486,900,901],{"href":40},"Upgrade your plan",", or ask support if you believe it should be enabled",[543,904,905,908,916],{},[564,906,907],{},"Paid features suddenly stopped working",[564,909,910,911,443,913,915],{},"Subscription is ",[417,912,498],{},[417,914,501],{}," → org degraded to Free",[564,917,918,919],{},"Update your card in the ",[486,920,517],{"href":516},[543,922,923,926,929],{},[564,924,925],{},"\"Limit reached\" but I deleted items",[564,927,928],{},"Per-period counters reset on the billing anniversary, not instantly; lifetime counters (Free) don't reset on delete of historical usage",[564,930,931],{},"Check the reset date in the Usage view, or upgrade",[543,933,934,937,940],{},[564,935,936],{},"Document count higher than the number of files",[564,938,939],{},"Each recipient\u002Fsigning request also counts",[564,941,942],{},"Expected — see counting rules above",[543,944,945,948,951],{},[564,946,947],{},"Receipt-scan count higher than receipts saved",[564,949,950],{},"Scans are billed even when not saved",[564,952,953],{},"Expected — re-scans count too",[543,955,956,959,962],{},[564,957,958],{},"A user can't log in",[564,960,961],{},"Org is over its seat limit; this user isn't in the oldest-N",[564,963,964],{},"Upgrade, deactivate other users, or have an EXECUTIVE log in",[409,966,968],{"id":967},"related","Related",[653,970,971,976,981],{},[428,972,973,975],{},[486,974,29],{"href":30}," — the limit and feature tables",[428,977,978,980],{},[486,979,39],{"href":40}," — upgrade\u002Fdowngrade and proration",[428,982,983,985],{},[486,984,381],{"href":382}," — the audit log (now on every plan)",{"title":987,"searchDepth":988,"depth":989,"links":990},"",1,2,[991,992,993,997,998,999,1000],{"id":411,"depth":989,"text":412},{"id":491,"depth":989,"text":492},{"id":531,"depth":989,"text":532,"children":994},[995],{"id":691,"depth":996,"text":692},3,{"id":732,"depth":989,"text":733},{"id":834,"depth":989,"text":835},{"id":868,"depth":989,"text":869},{"id":967,"depth":989,"text":968},"How plan limits and feature gating work — the resolution order, how counters are measured, when they reset, what limit-reached errors mean, and how past-due billing degrades your org.","md",null,{},{"icon":37},{"title":34,"description":1001},"zm9La98aJbaA6f8kb4VlUwnMwJBZ2OiG4SKyQkRInzQ",[1009,1011],{"title":29,"path":30,"stem":31,"description":1010,"icon":32,"children":-1},"Compare the Free, Pro, Business, and Enterprise plans — what's included, the seat and usage limits, and which features unlock at each tier.",{"title":39,"path":40,"stem":41,"description":1012,"icon":42,"children":-1},"Start a trial, check out, upgrade or downgrade with proration, cancel and reactivate, manage cards and invoices in the billing portal, and recover from payment failures.",1781157120396]