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If billing isn't configured in your environment you'll see ",[409,429,430],{},"HTTP 503 \"Stripe is not configured\""," — contact your administrator.",[433,434,436],"h2",{"id":435},"starting-a-subscription","Starting a subscription",[405,438,439,440,443],{},"New paid subscriptions go through ",[409,441,442],{},"Stripe Checkout",":",[445,446,447,458],"ul",{},[448,449,450,453,454,457],"li",{},[409,451,452],{},"Pro"," and ",[409,455,456],{},"Business"," are self-serve — pick the plan and check out.",[448,459,460,463,464,469],{},[409,461,462],{},"Enterprise"," is sales-only — contact ",[465,466,468],"a",{"href":467},"mailto:sales@anhourtec.com","sales@anhourtec.com"," for a quote and setup.",[405,471,472],{},"At checkout you choose monthly or yearly billing (yearly saves roughly 20%) and currency (USD or CAD). 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Please update your payment method and try again.\""," — fix the card in the ",[465,650,652],{"href":651},"#billing-portal","billing portal"," and retry.",[418,655,657,663],{"color":490,"icon":656},"i-lucide-alert-triangle",[405,658,659,662],{},[409,660,661],{},"Downgrade implications."," No data is deleted, but:",[445,664,665,671,689],{},[448,666,667,670],{},[409,668,669],{},"New creates are blocked"," once you're over the lower plan's cap (you keep existing items, you just can't add more until under the cap).",[448,672,673,676,677,680,681,684,685,607],{},[409,674,675],{},"Excess users lose login"," — if active users exceed the new seat limit, only the ",[409,678,679],{},"oldest N"," keep access; the rest are blocked. ",[409,682,683],{},"EXECUTIVE is exempt."," See ",[465,686,688],{"href":687},"\u002Fbilling\u002Flimits-and-usage#seat-enforcement","seat enforcement",[448,690,691,694,695,697],{},[409,692,693],{},"Losing white-label deactivates custom domains"," if you drop the ",[465,696,499],{"href":45}," or the plan that supported it.",[433,699,701],{"id":700},"cancel-reactivate","Cancel & reactivate",[445,703,704,713,719],{},[448,705,706,709,710,607],{},[409,707,708],{},"Cancel at period end (default):"," Your subscription is flagged to cancel, but access continues until the ",[409,711,712],{},"end of the current period",[448,714,715,718],{},[409,716,717],{},"Cancel immediately:"," Access ends right away.",[448,720,721,724,725,728],{},[409,722,723],{},"Reactivate:"," If you have a pending cancellation, reactivating ",[409,726,727],{},"clears it"," and your subscription continues normally.",[405,730,731,732,735,736,739,740,607],{},"When a subscription ",[409,733,734],{},"fully cancels",", your org ",[409,737,738],{},"downgrades to Free"," — Free limits apply, and any ",[409,741,742],{},"custom domains are deactivated",[433,744,746],{"id":745},"billing-portal","Billing portal",[405,748,749,750,753],{},"Manage payment methods and download invoices through the ",[409,751,752],{},"Stripe billing portal",", opened from your billing settings. Use it to:",[445,755,756,759,762],{},[448,757,758],{},"Update or replace the card on file",[448,760,761],{},"View and download past invoices",[448,763,764],{},"See upcoming charges",[405,766,767,768,770],{},"This is also where you fix a failed payment to lift a ",[594,769,551],{}," degradation.",[433,772,774],{"id":773},"payment-failures-renewals","Payment failures & renewals",[506,776,777,790],{},[509,778,779],{},[512,780,781,784,787],{},[515,782,783],{},"Situation",[515,785,786],{},"What happens",[515,788,789],{},"What to do",[522,791,792,807,830],{},[512,793,794,799,804],{},[527,795,796],{},[409,797,798],{},"Card declined \u002F SCA required during checkout or plan change",[527,800,801],{},[409,802,803],{},"HTTP 402 \"Payment failed…\"",[527,805,806],{},"Update the card in the billing portal and retry",[512,808,809,814,827],{},[527,810,811],{},[409,812,813],{},"Renewal fails",[527,815,816,817,819,820,823,824],{},"Org moves to ",[409,818,551],{}," and is ",[409,821,822],{},"degraded to Free","; Stripe sends ",[409,825,826],{},"dunning emails",[527,828,829],{},"Fix the card in the billing portal — access and features restore automatically",[512,831,832,837,842],{},[527,833,834],{},[409,835,836],{},"Continued non-payment",[527,838,816,839,841],{},[409,840,565],{}," (still Free-degraded)",[527,843,844],{},"Same — update payment to restore",[433,846,848],{"id":847},"troubleshooting","Troubleshooting",[506,850,851,864],{},[509,852,853],{},[512,854,855,858,861],{},[515,856,857],{},"Symptom",[515,859,860],{},"Cause",[515,862,863],{},"Fix",[522,865,866,879,895,908,919,930],{},[512,867,868,873,876],{},[527,869,870],{},[409,871,872],{},"402 \"Payment failed…\"",[527,874,875],{},"Card declined or needs SCA\u002F3-D Secure",[527,877,878],{},"Update the card in the billing portal, retry the action",[512,880,881,884,892],{},[527,882,883],{},"Features\u002Flimits dropped to Free",[527,885,886,888,889,891],{},[594,887,551],{}," \u002F ",[594,890,565],{}," after a failed renewal",[527,893,894],{},"Fix the card in the billing portal",[512,896,897,902,905],{},[527,898,899],{},[409,900,901],{},"503 \"Stripe is not configured\"",[527,903,904],{},"Billing isn't set up in this environment",[527,906,907],{},"Contact your administrator",[512,909,910,913,916],{},[527,911,912],{},"Can't see billing controls",[527,914,915],{},"You're not ADMINISTRATOR\u002FEXECUTIVE",[527,917,918],{},"Ask an executive to make the change",[512,920,921,924,927],{},[527,922,923],{},"Downgrade locked some users out",[527,925,926],{},"Over the new seat limit; not in oldest-N",[527,928,929],{},"Upgrade, deactivate users, or have an EXECUTIVE log in",[512,931,932,935,938],{},[527,933,934],{},"Want Enterprise",[527,936,937],{},"Self-serve checkout only covers Pro\u002FBusiness",[527,939,940,941],{},"Contact ",[465,942,468],{"href":467},[433,944,946],{"id":945},"related","Related",[445,948,949,954,959],{},[448,950,951,953],{},[465,952,29],{"href":30}," — pricing and what each tier includes",[448,955,956,958],{},[465,957,34],{"href":35}," — gating, counting, seat enforcement",[448,960,961,963],{},[465,962,44],{"href":45}," — white-label branding and custom domains",{"title":965,"searchDepth":966,"depth":967,"links":968},"",1,2,[969,970,971,972,973,974,975,976,977],{"id":435,"depth":967,"text":436},{"id":475,"depth":967,"text":476},{"id":503,"depth":967,"text":504},{"id":610,"depth":967,"text":611},{"id":700,"depth":967,"text":701},{"id":745,"depth":967,"text":746},{"id":773,"depth":967,"text":774},{"id":847,"depth":967,"text":848},{"id":945,"depth":967,"text":946},"Start a trial, check out, upgrade or downgrade with proration, cancel and reactivate, manage cards and invoices in the billing portal, and recover from payment failures.","md",null,{},{"icon":42},{"title":39,"description":978},"udOadRWqpByFBYgx5D6jNqIKsfT98RSC2QoJF1iQ0tI",[986,988],{"title":34,"path":35,"stem":36,"description":987,"icon":37,"children":-1},"How plan limits and feature gating work — the resolution order, how counters are measured, when they reset, what limit-reached errors mean, and how past-due billing degrades your org.",{"title":44,"path":45,"stem":46,"description":989,"icon":47,"children":-1},"The White-Label Branding add-on — pricing, what it unlocks (custom domains), how to add it during or outside a trial, and the grace period that keeps it active after removal.",1781157120396]