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upload, the columns won't map, or individual rows won't validate. This page covers all three, plus what to do when an import finishes but the result isn't what you expected.",[456,457,459],"h2",{"id":458},"the-file-wont-upload","The file won't upload",[461,462,463,479],"table",{},[464,465,466],"thead",{},[467,468,469,473,476],"tr",{},[470,471,472],"th",{},"Message",[470,474,475],{},"Cause",[470,477,478],{},"Fix",[480,481,482,511,524,537,550,563,576,589],"tbody",{},[467,483,484,491,508],{},[485,486,487],"td",{},[488,489,490],"code",{},"Invalid file type. Allowed: .csv, .xlsx, .xls",[485,492,493,494,497,498,497,501,504,505],{},"The file isn't a spreadsheet — often a ",[488,495,496],{},".numbers",", ",[488,499,500],{},".ods",[488,502,503],{},".pdf",", or ",[488,506,507],{},".txt",[485,509,510],{},"Open it in your spreadsheet app and re-save as CSV",[467,512,513,518,521],{},[485,514,515],{},[488,516,517],{},"File too large … Maximum is 25MB",[485,519,520],{},"Over the size limit",[485,522,523],{},"Split it, or export fewer columns",[467,525,526,531,534],{},[485,527,528],{},[488,529,530],{},"File is empty or too small to parse",[485,532,533],{},"A zero-byte or truncated download",[485,535,536],{},"Re-export from the source system",[467,538,539,544,547],{},[485,540,541],{},[488,542,543],{},"The file has no data rows",[485,545,546],{},"Only a header row, or every row is blank",[485,548,549],{},"Check you exported the data, not just the layout",[467,551,552,557,560],{},[485,553,554],{},[488,555,556],{},"The spreadsheet is empty",[485,558,559],{},"The first sheet of the workbook has no rows",[485,561,562],{},"Move your data to the first sheet",[467,564,565,570,573],{},[485,566,567],{},[488,568,569],{},"Too many imports. Please wait before starting another.",[485,571,572],{},"More than 5 imports started in an hour",[485,574,575],{},"Wait, then continue",[467,577,578,583,586],{},[485,579,580],{},[488,581,582],{},"Maximum 5 active imports at a time",[485,584,585],{},"Five imports are sitting unfinished",[485,587,588],{},"Open them from the history and finish or cancel them",[467,590,591,596,599],{},[485,592,593],{},[488,594,595],{},"Only administrators and executives can import data",[485,597,598],{},"Your role can't run imports",[485,600,601],{},"Ask an administrator to run it",[603,604,607],"callout",{"color":605,"icon":606},"blue","i-lucide-file-spreadsheet",[452,608,609,613],{},[610,611,612],"strong",{},"Excel workbooks: only the first sheet is read."," If your export has a cover sheet, a summary tab, or several tabs of data, move the sheet you want to first position — or save that sheet alone as CSV. When a workbook has more than one sheet you'll get a warning naming the sheet that was used.",[456,615,617],{"id":616},"only-some-columns-were-mapped","Only some columns were mapped",[452,619,620],{},"The mapping screen tells you how many of your columns were matched. Anything unmapped is left for you to set by hand from the dropdown — an unmapped column is not an error, it just won't be imported unless you assign it.",[461,622,623,634],{},[464,624,625],{},[467,626,627,630,632],{},[470,628,629],{},"Symptom",[470,631,475],{},[470,633,478],{},[480,635,636,652,667,681,692],{},[467,637,638,646,649],{},[485,639,640,641,645],{},"A column shows ",[642,643,644],"em",{},"Skipped (sensitive)"," and has no dropdown",[485,647,648],{},"The header looks like salary, bank, or government-ID data",[485,650,651],{},"Expected. These are never imported — add them to the employee's HR record afterwards",[467,653,654,657,660],{},[485,655,656],{},"A field is greyed out in the dropdown",[485,658,659],{},"It's already taken by another column",[485,661,662,663,666],{},"Set the other column to ",[642,664,665],{},"— Skip this column —"," first",[467,668,669,675,678],{},[485,670,671,674],{},[610,672,673],{},"Preview Import"," stays disabled",[485,676,677],{},"A required field isn't mapped",[485,679,680],{},"Map every field marked with an asterisk",[467,682,683,686,689],{},[485,684,685],{},"Barely anything auto-mapped",[485,687,688],{},"Unusual headers, or the header row isn't row 1",[485,690,691],{},"Delete any title rows above the headers and re-upload",[467,693,694,697,700],{},[485,695,696],{},"The wrong platform was detected",[485,698,699],{},"Two platforms have similar layouts",[485,701,702],{},"Ignore the badge and correct the mappings by hand; the badge is only a suggestion",[456,704,706],{"id":705},"rows-failed-validation","Rows failed validation",[452,708,709],{},"These appear in the preview, and in the error log on the import's detail page, with the row number from your file.",[461,711,712,723],{},[464,713,714],{},[467,715,716,719,721],{},[470,717,718],{},"Error",[470,720,475],{},[470,722,478],{},[480,724,725,745,761,777,794,807,820],{},[467,726,727,739,742],{},[485,728,729,732,733,732,736],{},[488,730,731],{},"firstName is required"," \u002F ",[488,734,735],{},"lastName is required",[488,737,738],{},"email is required",[485,740,741],{},"The cell is empty, or the column is mapped to the wrong field",[485,743,744],{},"Fill the cell, or fix the mapping",[467,746,747,752,758],{},[485,748,749],{},[488,750,751],{},"Invalid email format",[485,753,754,755],{},"Not a valid address — often a stray space, or a placeholder like ",[488,756,757],{},"n\u002Fa",[485,759,760],{},"Correct the address; every employee needs a real, unique one",[467,762,763,768,771],{},[485,764,765],{},[488,766,767],{},"Invalid date format",[485,769,770],{},"The date couldn't be read",[485,772,773,774],{},"Reformat the column as ",[488,775,776],{},"YYYY-MM-DD",[467,778,779,784,791],{},[485,780,781],{},[488,782,783],{},"Invalid number",[485,785,786,787,790],{},"Text in a numeric column, such as ",[488,788,789],{},"N\u002FA"," in a leave balance",[485,792,793],{},"Clear the cell or enter a number",[467,795,796,801,804],{},[485,797,798],{},[488,799,800],{},"Employee \"…\" not found in this organization",[485,802,803],{},"A Leave History row references someone who hasn't been imported",[485,805,806],{},"Import employees first, then the leave history",[467,808,809,814,817],{},[485,810,811],{},[488,812,813],{},"Start and end dates are required",[485,815,816],{},"A leave row is missing one of its dates",[485,818,819],{},"Supply both",[467,821,822,827,830],{},[485,823,824],{},[488,825,826],{},"Name is required",[485,828,829],{},"A full-name column was blank when it was split into first and last",[485,831,832],{},"Fill in the name",[603,834,836],{"color":605,"icon":835},"i-lucide-info",[452,837,838,841],{},[610,839,840],{},"A failed row never blocks the rest of the file."," Bad rows are recorded and skipped; everything valid still imports. Fix the failures in a copy of the file and import just those rows — the ones that already succeeded would be skipped as duplicates anyway.",[456,843,845],{"id":844},"rows-were-skipped","Rows were skipped",[452,847,848],{},"Skipped means the record was already there.",[461,850,851,861],{},[464,852,853],{},[467,854,855,858],{},[470,856,857],{},"Skip reason",[470,859,860],{},"What happened",[480,862,863,873],{},[467,864,865,870],{},[485,866,867],{},[488,868,869],{},"User with email … already exists",[485,871,872],{},"Someone in your organization already has that address. The existing person is left exactly as they were",[467,874,875,880],{},[485,876,877],{},[488,878,879],{},"Department \"…\" already exists",[485,881,882],{},"Matched an existing department by name, ignoring case",[452,884,885,886,889,890,893],{},"If you were expecting an import to ",[610,887,888],{},"update"," existing people, it won't — import creates records, it never overwrites them. Edit those people directly from ",[891,892,363],"a",{"href":364},".",[456,895,897],{"id":896},"the-import-finished-but-the-data-looks-wrong","The import finished but the data looks wrong",[461,899,900,910],{},[464,901,902],{},[467,903,904,906,908],{},[470,905,629],{},[470,907,475],{},[470,909,478],{},[480,911,912,930,959,974,988,999,1010],{},[467,913,914,917,924],{},[485,915,916],{},"Dates are a day or a month out",[485,918,919,920,923],{},"A day-first file (",[488,921,922],{},"01\u002F02\u002F2024",") read as month-first",[485,925,926,927,929],{},"Roll the import back, reformat the date column as ",[488,928,776],{},", re-import",[467,931,932,938,941],{},[485,933,934,935],{},"Everyone's employment type is ",[642,936,937],{},"Full time",[485,939,940],{},"The value in your file wasn't recognized, so the default was applied — this raises a warning, not an error",[485,942,943,944,497,947,497,950,497,953,497,956],{},"Check the warnings; re-import with values like ",[488,945,946],{},"Full-Time",[488,948,949],{},"Part-Time",[488,951,952],{},"Contract",[488,954,955],{},"Intern",[488,957,958],{},"Casual",[467,960,961,964,967],{},[485,962,963],{},"Managers aren't set",[485,965,966],{},"The manager column wasn't mapped, or the manager isn't in the file and wasn't already in the organization",[485,968,969,970,973],{},"Managers can be an email or a ",[488,971,972],{},"First Last"," name — make sure the manager exists",[467,975,976,979,982],{},[485,977,978],{},"Departments you didn't create appeared",[485,980,981],{},"Any department named in an employee file is auto-created",[485,983,984,985],{},"Expected. Rename or deactivate them in ",[891,986,987],{"href":111},"Departments",[467,989,990,993,996],{},[485,991,992],{},"A value is cut short",[485,994,995],{},"It exceeded the field's maximum length and was truncated — this raises a warning",[485,997,998],{},"Shorten it in the source file and re-import, or edit the record",[467,1000,1001,1004,1007],{},[485,1002,1003],{},"Leave requests are duplicated",[485,1005,1006],{},"The same Leave History file was imported twice",[485,1008,1009],{},"Roll the second import back",[467,1011,1012,1015,1018],{},[485,1013,1014],{},"Only 10,000 rows imported",[485,1016,1017],{},"The per-file row limit",[485,1019,1020],{},"Split the file and run several imports",[456,1022,1024],{"id":1023},"direct-connections","Direct connections",[452,1026,1027,1028,893],{},"Connection-specific errors are covered on ",[891,1029,166],{"href":1030},"\u002Fdata-import\u002Fdirect-connections#when-a-connection-shows-an-error",[456,1032,1034],{"id":1033},"undoing-an-import","Undoing an import",[452,1036,1037,1038,1040,1041,893],{},"Any completed import can be undone for 72 hours — see ",[891,1039,176],{"href":177},". If the window has closed, remove the records individually from ",[891,1042,363],{"href":364},[456,1044,1046],{"id":1045},"still-stuck","Still stuck",[452,1048,1049,1050,1053],{},"Take note of the import's date, file name, and the row numbers that failed, then contact support from ",[610,1051,1052],{},"Settings → Support",". Every import is audit-logged, so those details are enough to trace exactly what happened.",{"title":1055,"searchDepth":1056,"depth":1057,"links":1058},"",1,2,[1059,1060,1061,1062,1063,1064,1065,1066],{"id":458,"depth":1057,"text":459},{"id":616,"depth":1057,"text":617},{"id":705,"depth":1057,"text":706},{"id":844,"depth":1057,"text":845},{"id":896,"depth":1057,"text":897},{"id":1023,"depth":1057,"text":1024},{"id":1033,"depth":1057,"text":1034},{"id":1045,"depth":1057,"text":1046},"What each import error means and how to fix it — upload failures, unmapped columns, validation errors on individual rows, and imports that finish with the wrong result.","md",null,{},{"icon":184},{"title":181,"description":1067},"owjnqKfOeoJqKe9PZx5jrvdKrKcPHrg6m7GcdB9KXR4",[1075,1077],{"title":176,"path":177,"stem":178,"description":1076,"icon":179,"children":-1},"Reading an import's result page, the row-by-row error log, and how to undo a completed import within the 72-hour rollback window.",{"title":191,"path":192,"stem":193,"description":1078,"icon":194,"children":-1},"Core concepts behind leave in BookYourPTO — leave types, balances and buckets, the fiscal year, how business days are counted, and the request-to-approval lifecycle.",1791444367654]