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Permissions","\u002Fsecurity\u002Froles-and-permissions","9.security\u002F6.roles-and-permissions","i-lucide-key-round",{"id":396,"title":138,"body":397,"description":1033,"extension":1034,"links":1035,"meta":1036,"navigation":1037,"path":139,"seo":1038,"stem":140,"__hash__":1039},"docs\u002F2.leave-management\u002F6.troubleshooting.md",{"type":398,"value":399,"toc":1017},"minimark",[400,404,409,518,522,529,534,665,669,722,726,757,761,814,818,916,920,977,992,996],[401,402,403],"p",{},"This page is the reference for what each leave status means and how to resolve the errors the system can return. If you hit a message you don't recognize, search for it in the table below.",[405,406,408],"h2",{"id":407},"statuses","Statuses",[410,411,412,431],"table",{},[413,414,415],"thead",{},[416,417,418,422,425,428],"tr",{},[419,420,421],"th",{},"Status",[419,423,424],{},"Meaning",[419,426,427],{},"Counts against balance?",[419,429,430],{},"Notes",[432,433,434,452,467,483,498],"tbody",{},[416,435,436,443,446,449],{},[437,438,439],"td",{},[440,441,442],"strong",{},"PENDING",[437,444,445],{},"Awaiting approval.",[437,447,448],{},"Yes",[437,450,451],{},"Owner can edit or cancel before it starts.",[416,453,454,459,462,464],{},[437,455,456],{},[440,457,458],{},"APPROVED",[437,460,461],{},"Granted.",[437,463,448],{},[437,465,466],{},"Owner needs a cancellation request to undo it.",[416,468,469,474,477,480],{},[437,470,471],{},[440,472,473],{},"REJECTED",[437,475,476],{},"Declined with a reason.",[437,478,479],{},"No",[437,481,482],{},"Terminal.",[416,484,485,490,493,495],{},[437,486,487],{},[440,488,489],{},"CANCELLED",[437,491,492],{},"Withdrawn or cancelled.",[437,494,479],{},[437,496,497],{},"Terminal. Owner self-cancel produces this status.",[416,499,500,505,512,515],{},[437,501,502],{},[440,503,504],{},"WITHDRAWN",[437,506,507,508,511],{},"Exists in the data model but ",[440,509,510],{},"unused",".",[437,513,514],{},"—",[437,516,517],{},"Self-cancellation produces CANCELLED, not WITHDRAWN.",[405,519,521],{"id":520},"error-reference","Error reference",[401,523,524,525,528],{},"All errors return HTTP ",[440,526,527],{},"400"," unless a different status is noted. Find the message you received in the left column.",[530,531,533],"h3",{"id":532},"requesting-leave","Requesting leave",[410,535,536,549],{},[413,537,538],{},[416,539,540,543,546],{},[419,541,542],{},"Error message",[419,544,545],{},"Cause",[419,547,548],{},"Fix",[432,550,551,564,577,590,603,616,629,651],{},[416,552,553,558,561],{},[437,554,555],{},[440,556,557],{},"\"End date must be after start date\"",[437,559,560],{},"The end date is before the start date.",[437,562,563],{},"Set an end date on or after the start date.",[416,565,566,571,574],{},[437,567,568],{},[440,569,570],{},"\"This leave type requires at least N days notice.\"",[437,572,573],{},"You booked inside the leave type's minimum-notice window.",[437,575,576],{},"Book further ahead, or ask an admin to adjust the type's notice rule.",[416,578,579,584,587],{},[437,580,581],{},[440,582,583],{},"\"This leave type allows maximum N days per request.\"",[437,585,586],{},"The request exceeds the per-request cap.",[437,588,589],{},"Split into multiple shorter requests, or have an admin raise the cap.",[416,591,592,597,600],{},[437,593,594],{},[440,595,596],{},"\"You already have a pending leave request ({type}) from … to …\"",[437,598,599],{},"The dates overlap an existing PENDING leave.",[437,601,602],{},"Cancel\u002Fedit the existing request, or choose non-overlapping dates.",[416,604,605,610,613],{},[437,606,607],{},[440,608,609],{},"\"You already have an approved leave request ({type}) from … to …\"",[437,611,612],{},"The dates overlap an existing APPROVED leave.",[437,614,615],{},"Choose non-overlapping dates, or file a cancellation request for the existing leave first.",[416,617,618,623,626],{},[437,619,620],{},[440,621,622],{},"\"Cannot book leave for this period. Dates are locked…\"",[437,624,625],{},"The range falls in a locked\u002Fblackout period.",[437,627,628],{},"Pick dates outside the lock. Executives may be able to override.",[416,630,631,640,643],{},[437,632,633],{},[440,634,635,636],{},"\"Insufficient {annual\u002Fsick\u002F",[637,638,639],"type",{},"} leave balance. You have X days remaining but are requesting Y days.\"",[437,641,642],{},"Not enough balance in the bucket.",[437,644,645,646,650],{},"Request fewer days, or check ",[647,648,649],"a",{"href":124},"Leave balances"," and any carry-over.",[416,652,653,659,662],{},[437,654,655],{},[656,657,658],"em",{},"(blocked, all non-working)",[437,660,661],{},"The range contains zero working days (all weekends\u002Fholidays).",[437,663,664],{},"Choose a range with working days. Admins\u002Fexecs can override.",[530,666,668],{"id":667},"custom-hours","Custom hours",[410,670,671,681],{},[413,672,673],{},[416,674,675,677,679],{},[419,676,542],{},[419,678,545],{},[419,680,548],{},[432,682,683,696,709],{},[416,684,685,690,693],{},[437,686,687],{},[440,688,689],{},"\"Custom hours are only supported for single-day leaves\"",[437,691,692],{},"Custom hours were used with a multi-day range.",[437,694,695],{},"Set start and end to the same day, or use full\u002Fhalf-day portions.",[416,697,698,703,706],{},[437,699,700],{},[440,701,702],{},"\"Leave duration must be at least 15 minutes\"",[437,704,705],{},"The custom window is under the 15-minute minimum.",[437,707,708],{},"Widen the time window to at least 15 minutes.",[416,710,711,716,719],{},[437,712,713],{},[440,714,715],{},"\"No working schedule found for this date…\"",[437,717,718],{},"No work schedule exists for the chosen day, so hours can't be computed.",[437,720,721],{},"Pick a scheduled working day, or have an admin add a schedule.",[530,723,725],{"id":724},"editing","Editing",[410,727,728,738],{},[413,729,730],{},[416,731,732,734,736],{},[419,733,542],{},[419,735,545],{},[419,737,548],{},[432,739,740],{},[416,741,742,747,750],{},[437,743,744],{},[440,745,746],{},"\"Only pending leave requests can be edited…\"",[437,748,749],{},"You tried to edit a leave that isn't PENDING.",[437,751,752,753,756],{},"For approved leave, file a ",[647,754,755],{"href":134},"cancellation request"," and re-book.",[530,758,760],{"id":759},"cancelling","Cancelling",[410,762,763,773],{},[413,764,765],{},[416,766,767,769,771],{},[419,768,542],{},[419,770,545],{},[419,772,548],{},[432,774,775,788,801],{},[416,776,777,782,785],{},[437,778,779],{},[440,780,781],{},"\"To cancel an approved leave, submit a cancellation request for approval.\"",[437,783,784],{},"An owner tried to delete an APPROVED leave.",[437,786,787],{},"Submit a cancellation request instead.",[416,789,790,795,798],{},[437,791,792],{},[440,793,794],{},"\"Cannot cancel a leave that has already started (start date: …)\"",[437,796,797],{},"An owner tried to cancel after the leave began.",[437,799,800],{},"Ask a department head or admin\u002Fexec to cancel it.",[416,802,803,808,811],{},[437,804,805],{},[440,806,807],{},"\"Cannot cancel leave with status: {X}…\"",[437,809,810],{},"The leave is in a status that can't be cancelled (e.g. already terminal).",[437,812,813],{},"No action needed — it's already closed out.",[530,815,817],{"id":816},"cancellation-requests","Cancellation requests",[410,819,820,830],{},[413,821,822],{},[416,823,824,826,828],{},[419,825,542],{},[419,827,545],{},[419,829,548],{},[432,831,832,845,858,871,884,901],{},[416,833,834,839,842],{},[437,835,836],{},[440,837,838],{},"\"Only approved leaves can be requested for cancellation. This leave is {status}.\"",[437,840,841],{},"The leave isn't APPROVED.",[437,843,844],{},"If PENDING, simply cancel it; cancellation requests are only for approved leave.",[416,846,847,852,855],{},[437,848,849],{},[440,850,851],{},"\"A cancellation request is already pending for this leave\"",[437,853,854],{},"A request is already open.",[437,856,857],{},"Wait for an approver to review the existing request.",[416,859,860,865,868],{},[437,861,862],{},[440,863,864],{},"\"Cannot request cancellation of a leave that has already ended\"",[437,866,867],{},"The leave's end date has passed.",[437,869,870],{},"No action — past leave can't be reversed this way.",[416,872,873,878,881],{},[437,874,875],{},[440,876,877],{},"\"There is no pending cancellation request for this leave\"",[437,879,880],{},"An approver tried to decide a request that doesn't exist.",[437,882,883],{},"Refresh the queue; it may already be resolved.",[416,885,886,895,898],{},[437,887,888,891,892],{},[440,889,890],{},"\"You can only request cancellation of your own leave\""," ",[656,893,894],{},"(403)",[437,896,897],{},"You filed a cancellation request for someone else's leave.",[437,899,900],{},"Only the owner can request cancellation.",[416,902,903,910,913],{},[437,904,905,891,908],{},[440,906,907],{},"\"You cannot review your own cancellation request\"",[656,909,894],{},[437,911,912],{},"An approver tried to review their own request.",[437,914,915],{},"A different approver must review it (separation of duties).",[530,917,919],{"id":918},"approving-rejecting","Approving \u002F rejecting",[410,921,922,932],{},[413,923,924],{},[416,925,926,928,930],{},[419,927,542],{},[419,929,545],{},[419,931,548],{},[432,933,934,947,962],{},[416,935,936,941,944],{},[437,937,938],{},[440,939,940],{},"\"Leave request is already {status}\"",[437,942,943],{},"You tried to approve\u002Freject a non-pending leave.",[437,945,946],{},"Refresh the queue — someone may have already actioned it.",[416,948,949,956,959],{},[437,950,951,891,954],{},[440,952,953],{},"\"You cannot approve\u002Freject your own leave request\"",[656,955,894],{},[437,957,958],{},"You tried to action your own request.",[437,960,961],{},"Another approver must handle it.",[416,963,964,971,974],{},[437,965,966,891,969],{},[440,967,968],{},"\"You can only approve\u002Freject requests from your department\"",[656,970,894],{},[437,972,973],{},"A department head tried to action a request outside their department.",[437,975,976],{},"Route it to an approver in the correct department, or an admin\u002Fexec.",[978,979,982],"callout",{"color":980,"icon":981},"blue","i-lucide-info",[401,983,984,987,988,991],{},[440,985,986],{},"Timezone note."," The \"already started\" and \"already ended\" checks use the ",[440,989,990],{},"leave owner's"," timezone, so same-day cancellations work correctly across timezones.",[405,993,995],{"id":994},"related","Related",[997,998,999,1005,1011],"ul",{},[1000,1001,1002,1004],"li",{},[647,1003,84],{"href":114}," — concepts behind these statuses.",[1000,1006,1007,1010],{},[647,1008,1009],{"href":134},"Editing and cancelling"," — the workflows that produce these errors.",[1000,1012,1013,1016],{},[647,1014,1015],{"href":154},"Leave approvals"," — the approver side.",{"title":1018,"searchDepth":1019,"depth":1020,"links":1021},"",1,2,[1022,1023,1032],{"id":407,"depth":1020,"text":408},{"id":520,"depth":1020,"text":521,"children":1024},[1025,1027,1028,1029,1030,1031],{"id":532,"depth":1026,"text":533},3,{"id":667,"depth":1026,"text":668},{"id":724,"depth":1026,"text":725},{"id":759,"depth":1026,"text":760},{"id":816,"depth":1026,"text":817},{"id":918,"depth":1026,"text":919},{"id":994,"depth":1020,"text":995},"Leave statuses explained, plus a complete table of the error messages you may see when requesting, editing, approving, or cancelling leave — with causes and fixes.","md",null,{},{"icon":141},{"title":138,"description":1033},"LcvEtTNbZ2HJ5RePxHJYug_pkNo-ZWFnZcKwX5kffIw",[1041,1043],{"title":133,"path":134,"stem":135,"description":1042,"icon":136,"children":-1},"Edit a pending request, cancel pending or approved leave, and use the cancellation-request flow to withdraw leave that has already been approved.",{"title":148,"path":149,"stem":150,"description":1044,"icon":151,"children":-1},"What the approvals queue is, who can approve, how department scoping works, and how notifications keep approvers and requesters in the loop.",1781157125367]