Usage & Limits
How usage is measured
Each answer the assistant writes uses some of an allowance. The allowance belongs to each person, not to the organization, so one busy colleague cannot use up anyone else's.
| How it works | |
|---|---|
| Weekly allowance | Each person has a weekly allowance that resets every week, on Monday at 00:00 UTC. Higher plans include more. |
| Sessions | A session starts with your first question and lasts five hours. Each session can use about a seventh of your weekly allowance, so the allowance lasts the whole week rather than being spent at once. The next question after a session ends starts a new one. |
| Enterprise | Allowances can be set for each Enterprise organization. |
Longer questions, bigger attachments and answers that look up many records use more than a quick question. Naming a chat and summarizing a long one count too.
Seeing your usage
Open Settings > Usage (or type /usage) to see Current session and This week: how much
you have used, the limit, and when each resets.
When you have used three quarters of the session's or the week's allowance, a notice appears above the message box. The assistant page checks your usage when it opens and when you come back to the tab, so a reached limit shows straight away, before you type.
At the limit
When you reach your limit, nothing you asked is lost:
- A question you ask at the limit is saved and shown as Paused, with when your usage resets. Once it does, press Continue to get your answer.
- A change waiting for your approval is kept too. You can confirm it once your usage is back, or cancel it at any time.
Other limits
To keep the assistant responsive for everyone, each person can have one answer being written at a time, and can send at most 12 questions a minute and 60 an hour.
When the assistant is unavailable
If the assistant is paused, or its AI provider is unavailable, it says it is temporarily unavailable. Everything else in BookYourPTO works as usual.
Chats
How BookYourPTO Intelligence names, lists and searches your chats, how to find an earlier conversation by asking, and how long chats are kept short.
Privacy & Control
Who can use BookYourPTO Intelligence, how executives and administrators switch it on or off for departments and people, company usage, misuse records, what happens to conversations, and the Help improve Intelligence setting.