BookYourPTO
Billing & Plans

Add-ons

The White-Label Branding add-on — pricing, what it unlocks (custom domains), how to add it during or outside a trial, and the grace period that keeps it active after removal.

Add-ons

Add-ons are paid extras you attach to your subscription as a separate line item, on top of your plan. There is currently one add-on.

White-Label Branding

Price$50/mo USD or $65/mo CAD
BillingMonthly only
Available onPro, Business, Enterprise
Not available onFree
UnlocksWhite-label branding and custom domains
Who can buy itADMINISTRATOR or EXECUTIVE

White-label branding removes BookYourPTO branding and lets you present the app as your own. It also unlocks custom domains — once you add and verify a domain, it activates so your team accesses the app at your own address.

It's an add-on, not a plan feature. White-label branding and custom domains are not included in any plan (not even Enterprise). The only way to get them is this add-on, on a Pro/Business/Enterprise subscription.

Adding the add-on

You add the add-on from your billing settings. It becomes a second line item on your Stripe subscription.

  • Adding normally charges a prorated amount immediately. If the card is declined you'll get HTTP 402 "Payment failed. Please update your payment method and try again." — fix the card in the billing portal and retry.
  • Adding during a free trial ends the trial immediately (a purchase converts the trial) — unless you decline when prompted. You'll be told before this happens so you can choose to keep the trial running instead.

After adding, white-label branding turns on and any verified custom domains activate.

Grace period on removal

Removing the add-on does not cut you off mid-cycle:

  1. The Stripe line item is deleted immediately — there's no refund for the current cycle.
  2. White-label branding and your custom domains stay active until the end of the current period. An "ending" date is shown so you know when it lapses.
  3. Reactivating within that window is free — you've already paid for the cycle, so you can turn it back on at no extra charge until the end date.
  4. After the period ends, white-label branding turns off and your custom domains deactivate.
Why a grace period? You've already paid for the current month, so removing the add-on shouldn't strip features you paid for. The grace period lets you keep what you bought through to the end date — and change your mind for free during that window.
Custom domains follow the add-on. Anything that removes white-label — removing the add-on (after grace ends), downgrading off a supporting plan, or fully cancelling the subscription — deactivates your custom domains. The domain records aren't deleted, but they stop routing.

Troubleshooting

SymptomCauseFix
Can't find the add-onYou're on FreeUpgrade to Pro/Business/Enterprise first
402 "Payment failed…" when addingCard declined on the prorated chargeUpdate the card in the billing portal, retry
Adding the add-on ended my trialPurchasing converts a trialExpected — decline the prompt if you want to keep the trial
Removed the add-on but branding is still onGrace period — active until the shown ending dateExpected; it turns off at the end date (no refund for the cycle)
Custom domain stopped workingWhite-label lapsed (grace ended, downgrade, or cancellation)Re-add the add-on on a supported plan; verified domains reactivate
Custom domain won't activateDomain not verified yetComplete domain verification

Related

Managing Your Subscription

Start a trial, check out, upgrade or downgrade with proration, cancel and reactivate, manage cards and invoices in the billing portal, and recover from payment failures.

Integrations

QuickBooks Online accounting sync and Auth0/SSO single sign-on — which plans include them, what they do, and a setup overview. Calendar sync is documented separately.